Website Portfolio > At Home Together
At Home Together
A clearer, more accessible website for a Canberra-based provider of NDIS, aged care and in-home support services. The website was created to help participants, families, carers and referral partners understand the available services, make enquiries with confidence, and find support across Canberra and surrounding regions.
Industry:
NDIS, aged care and in-home support services
Website Type:
Service-based business website
Why We Support Businesses in This Industry
NDIS, aged care and in-home support providers need websites that are clear, accessible and easy to navigate. Families, participants, older Australians and support coordinators are often looking for information during important or time-sensitive decision-making moments, so the website needs to make services, eligibility, contact options and next steps simple to understand.
For businesses in this sector, a strong website also helps build trust before a conversation takes place. Clear service pages, inclusive messaging, accessible design and simple enquiry pathways all support people as they compare providers and look for care that feels reliable, respectful and personal.
What We Did
At Home Together needed a website upgrade that felt more professional, easier to use and better aligned with the business’ focus on personalised disability, aged care and in-home support. The brief identified the need for a corporate, easy-to-read and easy-to-navigate website, with a stronger service structure, referral form, contact options and enquiry-focused user journey.
The website was planned around helping visitors quickly understand who At Home Together supports, what services are available, and how to take the next step. The final site presents NDIS support, aged care support, in-home assistance, domestic help and support coordination in a clearer structure, with prominent enquiry actions throughout. (At Home Together)
How we did it
Accentuate used the Website Design Brief and Digital Discovery Session to understand At Home Together’s services, audience, values and website goals. The discovery process highlighted the need to support NDIS participants, older Australians, private clients, families and referral partners with information that is clear, accessible and easy to act on.
The website approach focused on:
- Creating a clearer service structure for NDIS, aged care, private in-home support, cleaning, gardening, home maintenance and support coordination.
- Supporting the preferred user action of submitting an enquiry.
- Making the website easier to read, navigate and understand.
- Reflecting the business’ warm, family-style approach while maintaining a professional presentation.
- Improving accessibility through inclusive design considerations and an accessibility menu noted during discovery.
- Building trust through service clarity, local Canberra positioning and visible contact pathways.
The final website uses clear service sections, enquiry buttons, service-area information and a simple “getting started” process to help users move from research to contact. (At Home Together)
Outcomes
The completed website gives At Home Together a more structured and professional online presence for people seeking NDIS, aged care and in-home support in Canberra and nearby regions.
The outcome is a website that:
- Explains the business’ care services in a clearer and more organised way.
- Makes it easier for visitors to find relevant support categories.
- Provides simple enquiry and contact pathways.
- Supports trust through local positioning, people-first messaging and service transparency.
- Aligns the website experience with the business’ focus on independence, dignity, safety and personalised care.
The site now better reflects At Home Together’s role as a Canberra-based provider supporting NDIS participants, older Australians and private clients to live safely and confidently at home. (At Home Together)
Frequently Asked Questions
Why does an NDIS and aged care provider need a clear website?
People looking for care and support often need to understand services quickly. A clear website helps participants, families, carers and referral partners find the right information, compare services and know how to make an enquiry.
What should an in-home care website include?
An in-home care website should clearly explain who the business supports, what services are available, where services are delivered, how to make contact, and what happens after an enquiry is submitted.
How can a website support trust in the disability and aged care sector?
Trust is supported through clear service information, accessible design, professional presentation, practical contact options and language that respects independence, dignity and choice.
Why are separate service pages useful for NDIS and aged care providers?
Separate service pages help visitors find the support most relevant to their needs, such as NDIS support, aged care, support coordination, transport, domestic assistance or community participation.
How does Accentuate approach websites for care providers?
Accentuate focuses on structure, clarity and usability so that the website supports real decision-making. For care providers, this means making services easy to understand and helping users take the next step with confidence.
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